Number Changed Without My Knowledge – What You Should Do to Resolve the Matter

Number changed without my authorization

It’s the most common and frustrating situation for many grant beneficiaries when someone changes your R350 SRD application cellphone number without your authorization.

If you find yourself in that situation, as stressful as it is, you can still recover your grant application, if you follow the outlined steps in this article.

Let’s get started in recovering your SRD R350 application.

Report Unauthorized Cell Phone Number Change 

This is the most crucial step to take, in your journey to recovering your SRD grant application after an unauthorized cell phone number change.

Follow these simple steps to begin the process:

  1. Visit the SASSA Auth link ( to begin the process of recovering your grant application.
  2. Enter your ID number and confirm that your cell phone number used for the SASSA SRD R350 grant application was changed without your permission.
  3. Click the “Submit” grey button to report the issue to the SASSA.
  4. Get further instructions online from SASSA regarding the process and resolution.

This process might take between 24 hours to 4 business working days. SASSA is going to try to verify your identity and ownership of the SRD grant account or application.

SASSA will notify you when the process is complete via SMS.

Visit the Branch

If you’re still not having luck with the online process, you might want to quickly and urgently visit your nearest SASSA branch for assistance.

Take your application documents, especially the ID book, and explain your situation to a consultant at the SASSA branch.

At least at the branch, they can visually see your documentation and face to verify ownership of the compromised SRD grant application.

Keep Information Updated

To keep your SRD grant information secured, you MUST frequently check your application status and update your personal/contact details.

SASSA communicates with grant beneficiaries like yourself using SMS, if you don’t have the correct information, you’ll get even more frustrated.

Contact SASSA directly if you’re still unsure about the process or suspect some kind of foul play with your SRD grant application.

Related Posts

SASSA Biometric Verification Process

SASSA Introduces Biometric Verification to Fight Fraud

How SASSA's biometric verification process is going to curb and fight grants fraud.
Passive income ideas to supplement your R370 SRD Grant

Passive Income Ideas To Supplement Your SRD R370 Grant for Survival

Passive income ideas to help you make extra money and become less dependent on the SRD R370 Grant.
SASSA R370 SRD Grant Status Check Appeal Online

SASSA R370 SRD Status Check Appeal Online

Check your SRD Appeal Status online to get an understand of what's really happening with your application.
SASSA R370 SRD Grant on High Demand Due to Youth Unemployment Increase

More People Will Seek SASSA R370 SRD Grant Amid High Unemployment Rates

SASSA R370 SRD Grant is under pressure and on high demand since the announcement of increased unemployment rates.
Cancel SASSA SRD Grant Application

How to Cancel SASSA SRD Grant Application in 2024

A step by step guide on how to Cancel SASSA SRD Grant and reinstate later on.
Fix the Identity Verification Failed SRD status

How to Fix the ‘Identity Verification Failed’ SRD Grant Status

Important steps to take to fix the "Identity Verification Failed" SRD grant status.