Number Changed Without My Knowledge – What You Should Do to Resolve the Matter

Number changed without my authorization

It’s the most common and frustrating situation for many grant beneficiaries when someone changes your R350 SRD application cellphone number without your authorization.

If you find yourself in that situation, as stressful as it is, you can still recover your grant application, if you follow the outlined steps in this article.

Let’s get started in recovering your SRD R350 application.

Report Unauthorized Cell Phone Number Change 

This is the most crucial step to take, in your journey to recovering your SRD grant application after an unauthorized cell phone number change.

Follow these simple steps to begin the process:

  1. Visit the SASSA Auth link (https://srd.sassa.gov.za/sc19/auth) to begin the process of recovering your grant application.
  2. Enter your ID number and confirm that your cell phone number used for the SASSA SRD R350 grant application was changed without your permission.
  3. Click the “Submit” grey button to report the issue to the SASSA.
  4. Get further instructions online from SASSA regarding the process and resolution.

This process might take between 24 hours to 4 business working days. SASSA is going to try to verify your identity and ownership of the SRD grant account or application.

SASSA will notify you when the process is complete via SMS.

Visit the Branch

If you’re still not having luck with the online process, you might want to quickly and urgently visit your nearest SASSA branch for assistance.

Take your application documents, especially the ID book, and explain your situation to a consultant at the SASSA branch.

At least at the branch, they can visually see your documentation and face to verify ownership of the compromised SRD grant application.

Keep Information Updated

To keep your SRD grant information secured, you MUST frequently check your application status and update your personal/contact details.

SASSA communicates with grant beneficiaries like yourself using SMS, if you don’t have the correct information, you’ll get even more frustrated.

Contact SASSA directly if you’re still unsure about the process or suspect some kind of foul play with your SRD grant application.

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