Did someone change your cellphone number without your knowledge? You can fix unauthorized cellphone number changes and recover your grant’s benefits but it’ll take some time.
It’s the most common and frustrating situation for many grant beneficiaries when someone changes your R370 SRD application cellphone number without your authorization.
If you find yourself in that situation, as stressful as it is, you can still recover your grant application, if you follow the outlined steps in this article.
Let’s get started in recovering your SRD R370 application.
Report Unauthorized Cellphone Number Change
If you just discovered that you can no longer check your grant status due to an incorrect cellphone number match, your first step would be to report it immediately.
This is the most crucial step to take, in your journey to recovering your SRD grant application after an unauthorized cell phone number change.
Follow these simple steps to begin the process:
- Visit the SASSA Auth link (https://srd.sassa.gov.za/sc19/auth) to begin the process of recovering your grant application.
- Enter your ID number and confirm that your cell phone number used for the SASSA SRD R350 grant application was changed without your permission.
- Click the “Submit” grey button to report the issue to the SASSA.
- Get further instructions online from SASSA regarding the process and resolution.
This process might take between 24 hours and 4 business working days.
This will trigger the new way introduced by SASSA to verify identity through biometric verification before you can change the cellphone number of your SRD grant account or application.
SASSA will send you instructions on what to do next.
New SASSA Cellphone Number Change via Biometric Process
As mentioned above, SASSA has introduced a new way of changing cellphone number by requiring ID verification first, to ensure the right person is changing the right grant application information.
If you still have access to the old number and want to change it, you can do this easily online. You can request a cellphone number change by entering your ID number and grant application ID in the following link:
https://srd.sassa.gov.za/sc19/contact
The above form will trigger two SMSes to update cellphone number and verify your identity via the biometric facial recognition process.
Otherwise, you will get instructions from SASSA to visit their biometric verification branches near you for in-person tests and manual submissions.
However, if you don’t know your R370 grant application ID and someone changed your grant details without your knowledge, you have no choice but to fix the issues at the SASSA branch.
Visit the Branch
After reporting your grant and don’t have the details to verify your identity online, you must quickly and urgently visit your nearest SASSA branch for in-person assistance.
Take your application documents, especially the ID book, and explain your situation to a representative at the SASSA branch.
At least at the branch, they can visually see your documentation and face to verify ownership of the compromised SRD grant application.
If the branch has systems to verify and submit your request to verify identity, they will help you and you can recover your grant application securely.
Keep Information Updated
To keep your SRD grant information secured, you MUST frequently check your application status and update your personal/contact details.
SASSA communicates with grant beneficiaries like yourself using SMS, if you don’t have the correct information, you’ll get even more frustrated.
Contact SASSA directly if you’re still unsure about the process or suspect some kind of foul play with your SRD grant application.
