How to Fix the ‘Identity Verification Failed’ SRD Grant Status

Fix the Identity Verification Failed SRD status

You’ll get the identity verification failed status on your SRD grant application for various reasons.

It’s quite an obstacle for many beneficiaries like yourself, who don’t know what it means and how to fix the status and start earning the grant.

Let’s help you understand this verification grant status and how you can fix it.

How Does SASSA Verify Your Identity

Whenever you apply for any SASSA grant type, you’re required to submit the supporting documents, including a certified copy of your ID or Passport.

Not only will they review your details manually, but their systems are also connected to the Home Affairs systems to validate your application’s identity verification.

You need to carefully type your application details because they need to match everywhere, otherwise it might affect your grant and delay payments.

Both these processes will determine whether you’ll get the “Identity Verification Failed” outcome when checking your SRD grant status.

The goal is to prevent the most common fraud of profile impersonation and others using your details to get the grant.

What To Do, To Fix Your ID Verification Status

Unfortunately, it’s not going to be a simple process, it’s going to require some level of effort and patience to fix this issue.

  1. Check the submitted details on your SRD grant application. This step will help you verify if there aren’t spelling errors. if so, fix those errors and update your SRD grant personal details.
  2. Double-check your details at the Home Affairs department. This step will help you align and correct any information they have on their systems, that you might have recently updated like changing names.
  3. Double-check banking information. Review and correct any misaligned information captured by the banks to match what you have provided for your SASSA application and Home Affairs.
  4. Biometric verification at the SASSA branch. Visit your nearest SASSA branch to present your documents and verify your identity and ownership of the information through biometric verification such as fingerprint scanning or facial recognition systems.

Once you have undergone the above-mentioned suggestions for fixing the “Identity Verification Failed” status, you’ll need some patience to allow the information to be processed and rectified.

The process might take up to seven (7) business working days to give you feedback or the outcome for fixing the identity verification status.

Remember, you don’t need to resubmit your SRD grant application as SASSA will reconsider and process your details every month for any changes.

Unless when you check your status, they specifically ask you to submit any missing information and documents.

Appeal the Failed Status

If your SASSA status check is still failed, for any reason, you can appeal the grant application to be reviewed and investigated by an Independent Tribunal for Social Assistance Appeals (ITSAA).

This process might take a bit longer however, they will check and revalidate your submitted information with various other databases used by SASSA, including the Home Affairs.

It can take up to 3 months for the ITSAA to complete the revalidation of information, in the meantime, you can track and regularly check your SASSA status for any changes.

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