How to Change Cellphone Number for Your R370 SRD Grant, FAST!

Your cellphone number is vital to having your SRD grant up-to-date and protected.

Anyone can lose their phone for various reasons, and when this happens, you’d want to immediately change to the new cellphone number on your R370 SRD grant application.

So today, I want to show you how you change your SASSA SRD grant cellphone number online and offline.

Without wasting your time, let’s jump right in.

Key Takeaways

• How to easily change from old to new cellphone number on your SRD Grant
• How to retrieve your application ID for reference when engaging with SASSA
• Change cellphone number without the grant application ID
• Report to SASSA should you feel your grant is compromised

When to Change Your Cellphone Number?

You should change your SRD cellphone number if:

1. Your phone is lost or stolen: If your phone is lost, stolen, or broken, it’s important to update your contact number to ensure you continue receiving important communication from SASSA, including notifications about your SRD grant status and payment.
2. You switch network providers or plans: If you change your mobile network provider and get a new SIM card with a different number, you’ll need to update your SRD contact information.
3. In case of incorrect details: If the current cellphone number you provided during the SRD grant application is incorrect or no longer active, updating it is crucial to avoid missing out on updates or payments.
4. To prevent unauthorized access: If you suspect that someone else is using your number or you have shared it with a third party like loan sharks (Mashonisa), you should immediately change your number to secure your SRD grant payments.

It’s essential to ensure the number linked to your SRD application is accurate and active, as payments and OTPs (One-Time Passwords) for important updates or changes are sent to this number.

What You’ll Need to Proceed:

To complete the change of cellphone number on your SRD grant application, you’ll need the following:

1. SA ID Number: The identification number used on your grant application.
2. Application ID: Your SRD grant application ID that’s shared with you on your initial application for future reference.
3. Cellphone number (optional): If you still have access to the old number, you can use the number to access your application details, to update to the new cellphone number.

We receive a lot of queries, people asking about how they can change their old SRD cellphone number to the new one, probably after they changed or lost their sim cards.

Change SRD Cellphone Number Online

Follow these step-by-step guide to update your SASSA SRD Grant cellphone number.

1. Get Your Application Number

When you visit the SRD grant website to change contact information, they require your ID number and Application ID but where would you get it?

Enter your details below to check the status of your application, and to access grant information which will then retrieve the required application ID and other information you may need, including payment dates.

Copy that application ID to Notepad on your computer or mobile device to continue to the next step.

2. Update With The New Cellphone Number

Follow these simple steps to change the SRD phone number for your grant:

1. Visit srd.sassa.gov.za/sc19/contact
2. Enter your ID Number and Application ID for verification
3. Enter the new phone number on the next screen and confirm the reason for the change.
4. Verify with the OTP sent to your new phone number.
5. After submitting, your contact information should be updated.

Once this process is done, you’ll continue to get relevant communications from SASSA about any latest SRD grant news and updates.

It’s important to ensure your details captured for the SRD application are up to date, to ensure continued communications from SASSA.

Importantly, SASSA has recently implemented a compulsory biometric identity verification process to curb the ongoing and increasing online fraud.

Going forward, you will be required to verify your identity using the online biometric method, should you wish to update your cellphone or banking details.

Change SRD CellPhone Number Offline, Without the Application ID

Alternatively, as a last option, you may consider visiting any of the SASSA offices in your area for further assistance in updating your new phone number or email address.

Explain to the personnel at the SASSA offices about your situation, clearly explaining the reason for the change, and you’ll be given personal details update forms to complete for your SRD application.

You must bring along your ID book or certified copies to the offices for verification purposes and your new cellphone number.

The update won’t happen same time, once your change application form is submitted, SASSA will begin the process of updating, which might take about 5 days or so to complete.

In the meantime, you must continuously keep checking your updated details online, to see if the new cellphone number reflects so that you can follow up if the process is taking longer.

Report Stolen SRD Grant

Reports indicate many beneficiaries don’t have access to their grant, either the account has been stolen or hijacked by fraudsters.

You’re advised to report this immediately to SASSA SRD, should you struggle to access your grant, or have your grant be made by someone else.

Follow these simple steps to report:

1. Visit https://srd.sassa.gov.za/sc19/auth to report a stolen cellphone number for grant application
2. Enter your ID Number to confirm that your cell phone number used for SASSA SRD R350 grant application was changed without your permission.
3. Next, confirm your choice with Yes or No.
4. If you agree, you will receive a notification stating ‘Successfully submitted unauthorized cell phone number change report to SASSA.’
5. Next, the process to update your cellphone number will begin.

For any other queries or questions about the SRD grant, please contact SASSA directly or visit any of their local offices near you.